VGP Recruiting

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional support to our customers, ensuring their inquiries are addressed promptly and effectively. This role requires strong communication skills and the ability to work in a fast-paced environment while maintaining a positive attitude.

Duties

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding products and services to assist customers.
• Analyze customer issues and provide effective solutions to enhance customer satisfaction.
• Maintain detailed records of customer interactions and transactions in our computerized system.
• Collaborate with team members to improve service delivery and resolve complex issues.
• Uphold high standards of phone etiquette while interacting with customers.
• Assist in sales efforts by identifying opportunities for upselling or cross-selling products.
• Support multilingual customers by providing assistance in their preferred language when applicable.

Experience

• Proven experience in customer support or a related field is preferred.
• Strong verbal and written communication skills in English; bilingual or multilingual abilities are a plus.
• Proficiency in using office software and computerized systems for data entry and record keeping.
• Experience in sales is advantageous but not mandatory.
• Excellent problem-solving skills with the ability to analyze situations effectively.
• A friendly demeanor with a commitment to providing outstanding customer service.

Qualifications

• Proven experience in sales and customer support
• Excellent phone etiquette and communication skills
• Proficient in data entry and multilingual support
• Strong ability to handle various customer service tasks efficiently
• Familiarity with Microsoft Office and computer skills

Join us as we strive to deliver exceptional service and build lasting relationships with our customers!

Job Types: Full-time, Contract
Contract length: 12 months

Pay: ₦3,531,217.20 – ₦4,203,830.00 per year

Experience:

• Customer support: 1 year (Preferred)
• Phone etiquette: 1 year (Preferred)
• Customer service: 1 year (Preferred)